Refund Policy

Last updated: 31 January 2026

Welcome to Noor E Mart (noor-e-mart.com). Customer satisfaction is very important to us. This Refund Policy explains when and how you can request a refund, return, or replacement.

1. Eligibility for Return / Refund

You may request a return, replacement, or refund if:

• You received a damaged product
• You received a wrong product
• The product has missing items
• The product is defective

Issues must be reported within 24–72 hours of receiving the product.

2. Items Not Eligible for Refund

• Used or washed products
• Products without original packaging, tags, or invoice
• Products damaged due to misuse or mishandling
• Change of mind after delivery (unless mentioned otherwise)
• Perishable or hygiene-related items (if applicable)

3. Return Process

1. Contact our support team with your Order ID
2. Provide clear photos/videos showing the issue
3. Our team will review and confirm eligibility
4. Once approved, return instructions will be provided

4. Refund Method

• Cash on Delivery (COD): Refund via Mobile Banking or Bank Transfer
• Online Payment: Refund will be sent to the original payment method

Refund processing time may take 5–10 working days after approval.

5. Replacement Policy

If the product is eligible, we may offer a replacement instead of a refund, depending on stock availability.

6. Delivery Charge Refund

• Delivery charge is non-refundable if the return is due to customer preference
• Delivery charge may be refunded if the issue is caused by us

7. Order Cancellation

Orders can be cancelled before dispatch. Once dispatched, cancellation is no longer possible.

8. Verification & Fraud Prevention

Noor E Mart reserves the right to investigate refund requests. Repeated or suspicious refund behavior may result in account restriction.

9. Policy Updates

This Refund Policy may be updated at any time. Changes will be effective once posted on our website.

10. Contact Us

For refund-related queries, please contact:

Noor E Mart
Website: http://noor-e-mart.com/
Email: support@noor-e-mart.com
Phone: +8801XXXXXXXXX