Terms & Conditions

Last updated: 31 January 2026

Welcome to Noor E-Mart. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions.

1. General

These terms apply to all users, customers, and visitors of our website. We reserve the right to update or change these terms at any time without prior notice.

2. Account & User Information

• You must provide accurate name, phone, email, and address.
• You are responsible for maintaining account security.
• We may suspend accounts for false or misleading information.

3. Orders & Confirmation

Order confirmation does not guarantee delivery. Orders may be cancelled due to stock unavailability, pricing errors, or verification issues.

4. Pricing & Product Information

• Prices may change without notice.
• Product images are for reference only.
• We reserve the right to correct pricing mistakes.

5. Payment

• Cash on Delivery (COD): Payment must be made at delivery.
• Online Payment: Subject to payment gateway rules.
• Failed transactions may result in order cancellation.

6. Shipping & Delivery

Delivery time is estimated and may vary due to external factors. Incorrect address information may cause delivery failure.

7. Return, Refund & Replacement

• Issues must be reported within 24–72 hours of delivery.
• Used or damaged items may not be eligible for return.
• Refunds may take 5–10 working days.

8. Cancellation

Orders can only be cancelled before dispatch. We reserve the right to cancel orders when necessary.

9. Warranty

Warranty is subject to manufacturer or seller policy. Physical damage or misuse voids warranty.

10. Intellectual Property

All website content including text, images, and logos are our property. Unauthorized use is strictly prohibited.

11. Limitation of Liability

Our liability is limited to the order value. We are not responsible for indirect or incidental damages.

12. Governing Law

These terms are governed by the laws of Bangladesh.

13. Contact Information

Email: support@noor-e-mart.com